1. Introduction

FaithTunes ("we," "us," "our," or "Company") operates a digital marketplace platform connecting worship musicians and technical professionals with churches and religious organizations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and platform (the "Service").

We are committed to protecting your privacy and ensuring transparency about our data practices. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide Directly

• Account Registration: Name, email address, phone number, password, profile photo, location, and role (talent or church)
• Profile Information: Bio, skills, instruments, worship styles, availability, rates, years of experience, certifications
• Verification Documents: Government-issued ID, portfolio links, performance videos, credentials
• Payment Information: Bank account details, payment method information (processed securely by third-party payment processors)
• Booking Information: Event details, date, time, location, service description, special requests
• Communication Data: Messages, emails, support tickets, feedback, and reviews
• Preference Data: Communication preferences, notification settings, saved searches, favorite talent/jobs

2.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type, IP address
• Usage Data: Pages visited, time spent, links clicked, search queries, interactions with content
• Location Data: General location based on IP address (with your permission for precise location)
• Cookies and Tracking: Session cookies, persistent cookies, analytics cookies, marketing cookies
• Third-Party Analytics: Data collected through Google Analytics, Mixpanel, and similar services

2.3 Information from Third Parties

• Background check services (for talent verification)
• Payment processors and financial institutions
• Social media platforms (if you connect accounts)
• Other users who may provide feedback or reviews about you

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: Providing, maintaining, and improving the platform functionality
• Account Management: Creating and managing user accounts, authentication, password recovery
• Booking Facilitation: Processing booking requests, managing contracts, payment processing
• Verification: Conducting background checks, verifying credentials and identity
• Communication: Sending service notifications, support responses, updates, and marketing (with consent)
• Legal Compliance: Fulfilling legal obligations, enforcing agreements, preventing fraud
• Analytics: Understanding user behavior, improving user experience, tracking platform performance
• Safety: Detecting and preventing fraud, abuse, security incidents, and violations of terms
• Matching: Recommending talent to churches and jobs to talent based on qualifications and preferences
• Reviews and Ratings: Publishing verified reviews and ratings to inform other users

4. How We Share Your Information

4.1 Information Shared Publicly

For talent profiles, we publicly display: display name, headline, skills, location (city/state), ratings, reviews, availability, hourly rate, photo, and verification status. This information is visible to all users.

4.2 Information Shared with Other Users

• Booking Parties: Full contact information, phone number, email, address (for event location)
• Messaging: Communication history with other users who contact you
• Reviews: Your name and review/rating content publicly associated with your account

4.3 Service Providers

We share information with trusted vendors who process data on our behalf:

• Payment processors (Stripe, etc.) - payment information only
• Email service providers - email address and communication data
• Cloud hosting providers - user data and platform data
• Analytics providers - usage and behavior data
• Background check services - identity and verification data

All service providers are contractually obligated to maintain confidentiality and use information only for specified purposes.

4.4 Legal Requirements

We may disclose information when required by law, court order, subpoena, or if we believe in good faith that disclosure is necessary to:

• Comply with legal obligations or governmental requests
• Enforce our Terms of Service and other agreements
• Protect against fraud, security, or technical issues
• Protect rights, privacy, safety, or property of FaithTunes, users, or the public

4.5 Business Transfer

If FaithTunes is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction, your information may be transferred as part of that transaction. We will provide notice before information becomes subject to a different privacy policy.

5. Data Security

We implement industry-standard security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure password hashing and salt
• Two-factor authentication options
• Regular security audits and penetration testing
• Restricted access to personal information (need-to-know basis)
• Secure data disposal procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You assume all risk for any unauthorized access to your account.

6. Your Privacy Rights and Choices

6.1 Access and Portability

You have the right to request a copy of personal information we hold about you in a portable format.

6.2 Correction and Updates

You can update or correct your profile information directly through your account settings.

6.3 Deletion

You may request deletion of your account and associated personal information. Note that we may retain certain information for legal compliance, fraud prevention, and archival purposes.

6.4 Opt-Out of Communications

You can opt out of promotional emails by clicking the unsubscribe link in any email or adjusting your notification preferences. Service-related notifications cannot be opted out.

6.5 Cookie Preferences

Most browsers allow you to refuse cookies or alert you when cookies are being sent. You can control cookie settings through your browser preferences.

6.6 California Privacy Rights (CCPA)

California residents have the right to know, delete, and opt-out of sale of personal information. Contact us at privacy@faithtunes.app to exercise these rights.

6.7 GDPR Rights (EU Residents)

EU residents have rights including access, rectification, erasure, restriction, portability, and objection. Contact our Data Protection Officer at dpo@faithtunes.app.

7. Data Retention

We retain personal information for as long as necessary to provide services and fulfill purposes outlined in this policy, unless a longer retention period is required by law. Retention periods vary:

• Active Accounts: Data retained while account is active and for 2 years after closure
• Booking Information: Retained for 7 years for tax, legal, and audit purposes
• Payment Records: Retained for 7 years per financial regulations
• Communication Data: Retained until deleted by user or 5 years after last use
• Analytics Data: Aggregated and anonymized after 24 months

8. Children's Privacy

FaithTunes does not knowingly collect information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information and terminate the child's account. Persons under 18 may only use the Service with parental consent.

9. Third-Party Links

The Service may contain links to third-party websites and services not operated by FaithTunes. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing personal information.

10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different data protection laws. By using FaithTunes, you consent to the transfer of your information to countries outside your country of residence, which may provide different levels of data protection than your home country.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices:

12. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by email or prominent notice on the Service. Your continued use of FaithTunes after changes constitutes your acceptance of the updated Privacy Policy.